Frequently Asked Questions

Find answers to the most common questions about our platform.

What is Bhutan Game Token Sale?

Bhutan Game Token Sale is an online platform that allows gamers in Bhutan to purchase in-game currencies such as Mobile Legends Diamonds, PUBG UC, and Free Fire Diamonds.

How long does it take to receive my recharge?

Most orders are processed within a few minutes to one hour after payment verification.

What happens if I enter the wrong Game ID?

Customers are responsible for providing the correct Game ID or Player ID. If a recharge is successfully delivered to the wrong account due to incorrect information, the transaction cannot be reversed.

Can I get a refund?

Refunds are generally not available once a recharge has been successfully completed. If a system error occurs, our team will review the issue and provide an appropriate resolution.

Why do I need to verify my identity?

Identity verification helps prevent fraud and unauthorized transactions. It ensures that payment methods are used with the permission of the account holder.

What should I do if my recharge is delayed?

Please contact support and provide your Order ID, Game ID, and payment confirmation so our team can investigate.

Still have questions?

Contact our support team →